Refund & Return Policy

At The Tuners, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help. Please read our policy below for details on returns, exchanges, and refunds.

1. Return Eligibility

You may request a return or exchange within 3 days of receiving your order, provided that:

• The product is unused, in its original condition, and in the original packaging
• All accessories, manuals, and free items included with the product are returned
• You have proof of purchase (order number, receipt, or invoice)
• An unboxing video was recorded while opening the parcel, showing the package being opened from start to finish without any cuts or edits

Important: A clear, unedited unboxing video is mandatory for any return, replacement, or damage claim. This video must show the sealed parcel being opened for the first time. Claims submitted without a valid unboxing video will not be accepted, as we are unable to verify the condition of the product upon arrival.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used, unless they arrive damaged or defective:

• Earbuds, headphones, and other audio accessories that come in direct contact with skin
• Items marked as "Final Sale" or purchased during clearance/discount promotions
• Products with a broken or missing security seal

3. Damaged or Defective Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 24 hours of delivery along with your unedited unboxing video and photos of the issue. We will arrange a free replacement or full refund, depending on product availability and your preference.

Without an unboxing video showing the parcel being opened for the first time, we will not be able to process a damage or defect claim.

4. How to Request a Return

To start a return or exchange, please:

• Contact us via WhatsApp or email with your order number and reason for return
• Share clear photos of the product (and packaging, if damaged)
• Wait for our team to confirm and guide you on the next steps

You can also visit our store directly at Shareef Mall, Katchery Chowk, Multan, with your order details for a faster resolution.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 business days and will be issued via the original payment method, or as store credit/bank transfer for Cash on Delivery orders.

Please note that original delivery charges (if any) are non-refundable, unless the return is due to our error or a defective product.

6. Exchanges

If you'd prefer a different size, color, or model instead of a refund, we're happy to arrange an exchange, subject to product availability. Any price difference will be adjusted accordingly.

7. Brand Warranty Claims

Some products (such as those from Anker, Romoss, Wiwu, and other listed brands) come with their own manufacturer warranty. For warranty-related issues after the return window has passed, we will guide you on how to claim warranty support directly through the brand or its authorized distributor.

8. Return Shipping Costs

If the return is due to our error (wrong item sent, defective product, etc.), we will cover the return shipping cost. If the return is due to a change of mind, the customer is responsible for the shipping cost of sending the item back to us.

9. Contact Us

For any questions about returns, exchanges, or refunds, please get in touch: